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DEX Screener Support

Resolve failed order processing issues quickly by entering your order ID below

Understand why your order or Boost might have failed on DEX Screener and learn how our system works.

Why Might My Order Fail?

Orders on DEX Screener can fail for several reasons:
  • Network Congestion: High traffic on the blockchain can delay or fail transactions.
  • Insufficient Funds: Ensure your wallet has enough funds to cover the transaction and gas fees.
  • Invalid Token Info: Incorrect or missing token details can cause processing issues.
  • Gas Limit Too Low: Setting a gas limit too low can result in a failed transaction.
  • System Errors: Rare technical issues on our end can occasionally disrupt order processing.

How Does DEX Screener Process Orders?

Our system ensures a smooth experience for updating token info:
  • Order Submission: You submit your token info and payment details through our form.
  • Payment Verification: We verify your payment using secure blockchain transactions.
  • Token Info Validation: Our team checks the provided token details for accuracy and compliance.
  • Processing: The order is processed, typically within a few minutes, though it may take up to 12 hours during peak times.
  • Confirmation: Once processed, your token info is updated on DEX Screener, and you receive a confirmation.

Boosting on DEX Screener

What are Boosts? Boosts are a powerful way to amplify a token's presence on DEX Screener. By purchasing a Boost pack, you can temporarily increase a token's Trending Score, helping it gain more visibility. Boosts last from 12 to 24 hours depending on the pack, and the number of active Boosts is prominently displayed next to the token across the platform. The more Boosts, the bigger the bragging rights — and the higher the token's score!
What is the Golden Ticker? The Golden Ticker is the ultimate flex for any token on DEX Screener. It's unlocked when 500 or more Boosts are active, and it changes the token's symbol to a striking golden color on the screener and token pages, ensuring it stands out from the crowd. The Golden Ticker lasts as long as there are 500+ active Boosts.
How Do Boosts Work? Here's how Boosts are applied:
  • Purchase a Boost Pack: Select a Boost pack through our platform.
  • Token Eligibility Check: We verify if the token is eligible for Boosts (active, no security flags).
  • Activation: The Boost is applied, increasing the token's Trending Score for 12-24 hours.
  • Monitoring: The number of active Boosts is displayed, and the Golden Ticker activates if 500+ Boosts are active.
Why Might a Boost Fail? Boosts can fail or be removed for the following reasons:
  • Ineligible Token: Tokens inactive for over 24 hours or flagged for security risks cannot be Boosted.
  • Moderation Flags: If a token is flagged as malicious by our moderators or third-party auditors, active Boosts may be removed.
  • Payment Issues: Failed payment verification can prevent Boost activation.
  • System Errors: Rare technical issues may interrupt Boost processing.
Boost FAQs
  • Do Boosts guarantee that a token will trend? No, Boosts enhance a token's Trending Score by applying a multiplier, but they don't replace other critical on-chain and off-chain metrics factored into our ranking algorithm.
  • Can any token be Boosted? Most tokens can be Boosted, but tokens inactive for over 24 hours or flagged with security risks are ineligible.
  • Are Boosts refundable? No, Boosts are non-refundable. Boosts may also be removed if a token is flagged as malicious. See our Boosting Terms and Conditions for details.

What to Do If Your Order or Boost Fails?

1

Check Your Order ID

Locate your Order ID (e.g., #1741389707395) from your confirmation email or account dashboard.

2

Enter Your Order ID

Use the form above to enter your Order ID and check the status.

3

Follow Instructions

Our system will guide you through the resolution process, which may include a refund if applicable.

Resolved!

Your issue should now be resolved. Contact us if you need further assistance.